Pub Casino Privacy Policy

At Pub Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Pub Privacy Policy explains what information we collect when you use Pub Casino.co.uk, how we use it, who we share it with, and the rights you have over your own data. By registering a Pub Casino login and using our services, you agree to the practices described below.

Pub Casino is operated by L&L Europe Ltd, a company established in Malta with company number C53706, registered at Northfields App 7, Vjal Indipendenza, Mosta MST9026, Malta. We operate under the L&L Europe brand alongside our sister brands, and a single customer view is maintained across the group for regulatory, security and responsible-gambling purposes. We hold a licence from the Malta Gaming Authority (MGA/B2C/211/2011) and a remote casino licence from the British Gambling Commission (number 38758) for customers resident in Great Britain.

Information We Collect

We collect information directly from you and automatically as you interact with our platform. This includes:

• Registration details such as your name, date of birth, address, email address and phone number, used to create your Pub Casino login
• Payment and transaction data, including deposit and withdrawal history, connected to the payment methods you use on Pub Casino
• Identity verification documents, required under our know-your-customer (KYC) and anti-money-laundering (AML) obligations
• Gameplay activity, including the games you play, your betting history, and use of any Pub Casino bonus or promotional offer
• Technical data such as your IP address, device type, browser, and geolocation information, used to enforce our restricted-country and age-verification rules
• Customer support communications, including live chat transcripts, emails and call records

How We Use Your Information

We use the personal data we collect to operate Pub Casino safely and lawfully. Our purposes include:

• Verifying your identity, age and location before you can deposit or play
• Processing deposits and withdrawals, including calculating any applicable Pub Casino withdrawal time and confirming payment details match your registered account
• Administering bonuses, such as a Pub Casino welcome offer, free spins, cashback and tournament prizes, including checking eligibility and preventing bonus abuse
• Detecting and preventing fraud, money laundering and underage gambling
• Meeting our obligations under the MGA and UKGC licences, including reporting to regulators where required
• Providing customer support and responding to complaints submitted to complaints@Pub Casino.co.uk
• Sending you marketing communications where you have opted in, including updates on new Pub Casino bonuses and promotions

Cookies and Similar Technologies

We use cookies and similar technologies on Pub Casino.co.uk to keep you signed in, remember your preferences, measure site performance and personalise the offers we show you. Our platform is built in HTML5 and optimised for mobile browsers on iOS and Android, so whether you access Pub Casino from a desktop or a mobile device (there is no separate Pub Casino app to download), cookies help us deliver a consistent experience. You can manage or disable cookies through your browser settings, though some features of Pub Casino may not function correctly if cookies are switched off.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Group companies operating our Pub Casino sister sites, where a single customer view is maintained for identity verification, responsible gambling and fraud-prevention purposes
• Payment providers such as Visa, Mastercard, PayPal, Trustly, Skrill, Apple Pay and Paysafecard, who process your deposits and withdrawals on our behalf
• Identity verification and anti-fraud services, used to confirm documents submitted during KYC checks
• Game and sportsbook suppliers, including Evolution, Pragmatic Play, NetEnt, Play'n GO and other providers featured on Pub Casino, who receive limited gameplay data necessary to run games and settle bets
• Regulators, including the Malta Gaming Authority and the UK Gambling Commission, and our alternative dispute resolution provider, eCOGRA, where required to resolve a complaint or meet a licensing obligation
• Law enforcement or governmental authorities where we are legally required to disclose information

We do not knowingly share your data with entities in countries where Pub Casino is restricted, including the jurisdictions listed in our Terms and Conditions from which residents may not register, deposit or use our services.

Verification and Anti-Money-Laundering Checks

To comply with UK and Maltese gambling regulations, we require verification documents once a single transaction reaches £700 (€1,000) or your total transactions reach £1,400 (€2,000). Further checks may apply for high-risk payment methods, multiple payment methods, third-party methods, source-of-funds reviews, or when responsible-gambling or AML thresholds are triggered. We retain this documentation as required by our licence conditions, and identity verification must be completed before we can release any withdrawal from your account.

Data Security

We take appropriate technical and organisational measures to protect your personal data. Every transaction on Pub Casino is protected by 128-bit SSL encryption, and access to your account and payment information is restricted to authorised personnel who need it to perform their duties. While we work hard to protect your data, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your Pub Casino login.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards, as required by Maltese and UK gambling regulations, tax law and anti-money-laundering obligations. Where you close your account or are self-excluded, certain records — including verification documents and transaction history — are retained for the periods required by law, even though your account will no longer be active for gameplay purposes.

Your Rights

Depending on where you live, you may have rights over the personal data we hold about you, including the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request erasure of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain processing, including direct marketing
• Withdraw consent to marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, or if you have questions about how we handle your information, you can contact us at support@Pub Casino.co.uk. If you are unhappy with how we have handled a data-related concern, our complaints team can be reached at complaints@Pub Casino.co.uk, and unresolved disputes may be referred to eCOGRA, our independent alternative dispute resolution provider.

Responsible Gambling and Your Data

We use certain data, including deposit patterns, session length and self-set deposit limits, to identify signs of harmful play and to support our responsible-gambling obligations. Where you set deposit limits or request self-exclusion, we record this information to ensure it is applied consistently, including across any Pub Casino sister sites within our group.

International Data Transfers

As we operate from Malta and serve customers primarily in the United Kingdom, your data may be transferred between the European Economic Area and the UK. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection law.

Changes to This Policy

We may update this Pub Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of Pub Casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Pub Casino Privacy Policy or how we handle your personal data, please contact our support team at support@Pub Casino.co.uk, call us on +44 1223 931493, or use live chat, available 24 hours a day, every day of the year.